Payment and getting your ticket
How to pay for a ticket on the site, how safe it is, when the ticket arrives and how to get a refund.
Online payment is being connected. As soon as it works, tickets can be bought and paid for on the site.
How to pay
Online on the site — with a card issued by a Russian bank (Mir, Visa, Mastercard), through the Faster Payments System or another method the payment page offers. Payments are accepted by the ЮKassa service (ООО НКО «ЮМани»). The amount is in roubles and shown before you pay.
- Choose the trip and seats, and enter the passengers.
- Sign in to your account or register — the ticket is kept there.
- Press “Pay”: the secure ЮKassa payment page opens.
- Once the bank confirms the payment, the ticket is issued automatically.
The seats are held for you for 15 minutes. If the order is not paid in that time, the reservation is released and the seats go back on sale.
On some trips a seat can be reserved and paid later — from your account or at boarding, from your phone by the QR code the driver shows. The option is shown once you choose the trip.
Security
Card details are entered on the ЮKassa page over a secure connection. The service complies with the PCI DSS card security standard.
We never receive or store the card number, expiry date or CVC/CVV code. Your bank may ask you to confirm the payment with an SMS code or in its app.
Getting your ticket
Right after payment the e-ticket arrives at the e-mail you gave and appears in your account under “My trips”.
No need to print it: at boarding show it on your phone together with the document named on the ticket.
The fiscal receipt is issued by the «Чеки от ЮKassa» service and comes to the same e-mail, as Russian law on cash registers (54-FZ) requires.
Refunds
A ticket can be returned from your account. The amount follows the refund rules and is shown before you confirm.
Money goes back by the method the order was paid with. Timing depends on the bank: usually a few working days, sometimes up to 30 days. The refund receipt comes by e-mail.
Payment questions
If a payment failed or the ticket did not arrive, write to us and give the booking number.